customer service

Online/New Media by rochekellyMarch 11, 2012March 12, 2012

Transpo transparency needed

OC Transpo’s new boss is taking a hands-on approach to customer service. John Manconi phoned an upset bus rider on March 4 — one day after a Sun story lambasted the transit company’s response to a February 27 accident. “He said he saw the article in the paper on Saturday,” said Shelley Pollock. “So he […]

Online/New Media by rochekellyMarch 2, 2012March 2, 2012

Mom upset at Transpo response to crash

A long-time OC Transpo rider says she’s appalled at the “communication breakdown” between transit staff following a bus accident downtown in which her daughter was hurt. “Customer service is so bad,” said Shelley Pollock. On Feb. 27, Pollock’s daughter, Zoe Crego, was riding Route 96 heading downtown from Kanata. Just before 1 p.m., the 96 […]

Online/New Media by rochekellyFebruary 5, 2012September 1, 2015

Cabbies caught with fake credentials

Five cabbies have been caught by the city using fake credentials to obtain a taxicab driver’s licence, according to documents obtained by the Sun. The city’s by-law department sent a letter to each driver last month, advising them to hand in their permits. “And so far, only two of the five have returned their licences,” […]